WHY CAN'T I FIND AN ITEM THAT WAS ADVERTISED?
Oh no! This is probably because our advertised products usually sell out very quickly, so it may be that they are no longer in stock! But please keep an eye on our page because we are constantly updating it!
Unfortunately, our Customer Service team is unable to help with stock questions, so checking for in-stock product is your best bet!
You can also search for a product using our visual search feature - take a screenshot of the item you're looking for, go to the search bar and click on the camera icon - follow the instructions from there!
WILL YOU BE GETTING MORE STOCK?
Our popular items can sell out quickly because we are all about FAST fashion.
Unfortunately, our Customer Service Department is unable to help with in-stock requests, so checking for in-stock items is your best bet!
MY PRODUCT IS THE WRONG SIZE
Being a UK company, our clothes are sometimes labeled with UK sizes - which may also be listed on your paper invoice inside the package. Don't worry, the product will be the size you ordered - just labeled with the equivalent UK size (for example, UK size 6 is a US size 2). You can view our size guide in the SIZE GUIDE section.
WHY CAN’T CERTAIN ITEMS BE DELIVERED TO MY ADDRESS?
We’re unable to ship certain products overseas. This can be due to legal or logistical restrictions that prevent us from sending products overseas. Items can include sunglasses, aerosols, beauty items, perfume and some liquids. If we cannot ship a product outside of the UK, we’ll always specify on the product page. We’ll also notify you at checkout if there are any restricted items in your shopping bag. If you’ve added an item to your bag that can’t be shipped to your address, the order won’t be completed. To complete your order, you’ll need to remove any items that can’t be shipped to your delivery address.
DO YOU HAVE A SIZE GUIDE
Warning. As we are a UK-based company, our products may come in UK sizes, but don't worry, all product sizes have been converted accordingly to match your country's sizes. Check our size guide in the SIZE GUIDE section.