Returns & Refunds
HOW DO I RETURN - NEW PAPERLESS RETURNS
We've gone paperless! You'll now no longer receive a delivery note in your parcel. Don’t worry – Returns are still quick, easy and free.
- 1. Repack your items.
- 2. Log in to our returns portal here. You will need your order number before continuing. (Your order number can be found on your order confirmation email or in your ‘my account’ section). You will also be asked to enter the postcode of the address that your order was delivered to.
- 3. Select your preferred return option (Label free and print in-store options are available).
- 4. Once you have processed your return in the portal, you’ll be emailed a shipping label or QR code to scan at your chosen drop-off point. Securely package your items then its ready to post it off! Make sure to keep your proof of postage!
- 5. Keep an eye on your return tracking. You'll get an email once we receive your returned item. You’ll receive your refund in up to 14 days!
Full returns policy below:
- Items must be returned within 28 days of receipt.
- Items must be unworn and unwashed.
- Pierced jewellery cannot be returned for health and hygiene reasons.
- Underwear and swimwear can only be returned if the hygiene seal has not been removed.
- Beauty products and accessories cannot be returned for hygiene reasons.
- Shoes must be tried on indoors.
- Items must have all tags attached.
WHAT IS YOUR RETURNS POLICY?
- Items must be returned within 28 days of receipt.
- Items must be unworn and unwashed.
- Pierced jewellery cannot be returned for health and hygiene reasons.
- Underwear and swimwear can only be returned if the hygiene seal has not been removed.
- Beauty products and accessories cannot be returned for hygiene reasons.
- Shoes must be tried on indoors.
- Items must have all tags attached.
HOW LONG DO I HAVE TO RETURN AN ITEM?
For all international customers, please return ineligible items within 28 days of receiving packages. Please return ineligible items in their original packaging.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
Sorry, but we are unable to offer free returns for international customers, returns must be made at your own expense.
HOW DO I TRACK MY RETURNED PARCEL?
WHAT DO I DO IF MY PRODUCT IS FAULTY?
We are sorry that you have received a defective item! In order to resolve the issue, please contact our Customer Service Department with a photo of the defective item and your order number.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Our goal is to process and refund your return as soon as possible, but sometimes it can take up to 28 days for your return to be processed and another 7 days for the refund to reach your account.
Please check your account as the refund will appear under SV1001 or F&S INTERNATIONAL LTD, and may appear on the date of your original purchase.
If you have not received your refund and it has been more than 28 days (28 international days) since you shipped your return, please contact us with a photo of your shipping receipt.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
DO YOU REFUND THE DELIVERY CHARGE?
Unfortunately we do not refund delivery charges on any orders. Unless you have contracted as a consumer in the EEA and you have cancelled your Contract under clause 5 of the Terms and Conditions, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination.
CAN I EXCHANGE AN ITEM?
THE CONSUMER CONTRACTS REGULATIONS
If you are an EEA customer, you have 14 days to cancel your contract with us. This two-week period starts from the day after you receive your order (or the day after you receive the last item in your order). You'll need to write to us to notify us of your cancellation - just fill out this form where you'll also find details on how to return your items.
There are a couple of other ways to cancel your contract with us. You'll find these alternative methods below:
Email us: info@sin.vo.com
Write us by post: F&S INTERNATIONAL LTD, 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
If you are cancelling your contract with us but have already received your order, you will need to return the item(s) to us by following the steps outlined in the section above entitled HOW TO RETURN AN ITEM? You will then receive a full refund according to the above policy. For hygienic reasons, pierced jewelry is not refundable. Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case, we may reasonably refuse a refund.
I WANT TO RETURN A PRODUCT BUT LOST MY DELIVERY NOTE
Did you receive your Sinvo garms but aren't 100% in love with them? No worries, we offer the option to return. Here's what you need to do:
First, log in to your account.
Check your order history and select the order you want to return
Got it? Now print out your order details
Download your free mailing label here
If you don't have an account - that's okay, you can still return for free.
Package your unwanted purchase with a note inside that includes your name and order number (you'll find it in your confirmation email).
Download the free return label here and return it to your local post office. Remember to keep your proof of postage.
CAN I RETURN MORE THAN ONE ORDER IN ONE PARCEL?
Please keep your orders separate, as returning more than one order in a parcel may delay your refund.