Sinvo Store brings the global trend to explore the creativity of designers in mixing colors, for more stripped-down pieces and for classic pieces, neutral colors, bringing an air of sophistication to productions.
We are happy to offer free worldwide shipping on all orders.
Due to very high demand and order volume, orders can take up to 7 - 15 business days to be delivered. However, most orders are delivered within 4 - 8 days.
AVERAGE SHIPPING TIMES
US / CA / UK: 4-8 business days
AU / NZ / EU: 5-10 business days
Rest of the world: 10-30 business days
Due to the current COVID-19 situation and new security restrictions at customs, some orders may experience additional delays. Rest assured that our team is working around the clock to get your orders to you as soon as possible.
Most orders are dispatched within 1-3 business days. In peak periods please allow for up to 6 business days for dispatch.
*Priority Tracked Shipping: The shipment will have priority over other shipments so your order will be shipped earlier.
RETURNS & REFUND
You may request a return for any product within 28 days of the delivery date. Returns must be shipped to our showroom within 28 days of receipt of the product. Buyer is responsible for returning merchandise using a traceable method. All costs associated with returns, including any taxes or fees, are the responsibility of the buyer. Due to merchandising restrictions, all returns must be shipped from the same country from which they were purchased. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak hours) for your return to be processed. When your return has been checked by our quality control team and accepted, your refund will be issued to the original payment method used and you will receive a confirmation email.
We usually process returns within 3 business days of their arrival in our warehouse. Once your return has been accepted, we will immediately request a refund and send you a confirmation email.
The time it takes to process your refund may vary depending on the payment method you use:
Credit Card: Our bank will refund you within 7 business days of the email confirming acceptance of your return. The time it takes to restore credit to your account depends on the credit card issuer.
PayPal: You will see the refund on your PayPal account within 24 hours.